Privacy Policy twcbet2 — Your Personal Data Protection

Twcbet2 is an online casino entertainment platform dedicated to users in Malaysia. We care about your privacy and are committed to handling your personal information with full trust, transparency, and responsibility.

This Privacy Policy describes the types of data we collect, why it is collected, how it is used, how long it is retained, and your rights in relation to that data. It covers all your interactions with twcbet2 — including browsing the website, registering an account, making deposits and withdrawals, playing games, and communicating with our customer support team.

This policy is prepared in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia. In the event of any discrepancy between the translated version and the original Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.

Twcbet2 collects your personal information through various means — directly from you during registration or platform use, automatically via tracking technologies, and occasionally from authorised third-party sources.

Data you provide directly:

• Full name as shown on your official identification document.
• Date of birth and gender for age verification purposes.
• Phone number and email address for communication and account verification.
• Full current residential address.
• Bank account number, bank name, and e-wallet details for deposit and withdrawal processing.
• Copies of identification documents such as MyKad or passport during the KYC process.
• Information you share when contacting our customer support.

Data collected automatically:

• IP address and general geographic location information.
• Browser type and version, and your device's operating system.
• Pages you visit and time spent on each page.
• Gaming activity history including dates, times, game types, and wagering amounts.
• Complete records of all financial transactions including deposits, withdrawals, and bonuses claimed.
• Cookie data and session identifiers for security and user experience purposes.

Twcbet2 uses your personal data only for lawful, necessary, and proportionate purposes. Below are the primary purposes for which we collect and use your data:

• Account management: To create, verify, and maintain your member account on the twcbet2 platform.
• Transaction processing: To process deposits, withdrawals, and any financial transactions you carry out.
• Identity verification (KYC): To fulfil legal requirements relating to anti-money laundering and know your customer obligations.
• Age verification: To ensure all members meet the minimum age requirement of 18 years as stipulated.
• Customer support: To handle enquiries, complaints, and support requests you submit to us.
• Platform security: To detect and prevent fraud, hacking, account abuse, and other unlawful activities.
• Service improvement: To analyse usage patterns and improve the overall user experience.
• Service communications: To send important notices relating to your account, changes to terms, or security information.
• Marketing (with consent): To send promotional offers, bonuses, and new product information — only where you have given your consent.
• Legal compliance: To comply with court orders, requests from law enforcement agencies, or other legal obligations.

Twcbet2 will not use your data for any purpose beyond those listed above without first obtaining your consent. If we intend to use your data for a new purpose, you will be informed and given the option to opt out where applicable.

Twcbet2 does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. However, in the context of normal platform operations, we may share your data with the following categories of parties:

• Payment processors: To enable deposit and withdrawal transactions to be processed securely via FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and ShopeePay.
• Game software providers: Minimum technical specifications required to run games provided by registered third-party providers.
• KYC service providers: Third parties that assist us in conducting identity verification securely and in compliance with regulatory requirements.
• Technology infrastructure: Cloud and hosting service providers that store your data in a secure, protected environment.
• Law Enforcement Agencies: When required by law, court order, or upon legitimate request from the relevant authorities.

All third parties that receive your data from twcbet2 are bound by strict confidentiality agreements and are only permitted to use that data for the specific agreed purposes. twcbet2 conducts regular compliance checks on all service partners to ensure data protection standards are fully met.

Your personal data is stored in secure data centres that comply with international standards. twcbet2 implements multiple layers of technical and organisational security to protect the integrity and confidentiality of your data:

• Data encryption in transit using TLS 1.3 protocol and AES-256 encryption at rest.
• Multi-layer firewall and intrusion detection system (IDS) operating 24 hours a day, 7 days a week.
• Strict role-based access control (RBAC) — only authorised personnel may access sensitive data.
• Regular security assessments and penetration testing conducted by independent auditors.
• Regular data backup procedures to ensure prompt recovery in the event of any technical incident.

Data Retention Period:

Twcbet2 retains your personal data for as long as your account remains active. Once an account is closed, financial data and transaction records will be retained for the period required by Malaysian law — typically seven (7) years — before being securely disposed of. Data that is no longer needed will be deleted or anonymised in accordance with established data disposal procedures.

As a data subject under Malaysia's PDPA, you have the following rights regarding the personal data we hold about you:

To exercise any of the rights above, please contact the twcbet2 customer support team via live chat or email. We will process your request within 30 business days from the date of receipt. In certain cases requiring more thorough review, this period may be extended with written notice to you.

Twcbet2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting key functionality.
• Performance Cookies: Collects anonymous data on how you use the platform to help us improve our services.
• Functional Cookies: Saves your preferences such as language and display settings for a more personalised experience.
• Security Cookies: Used to detect and prevent fraudulent activity and to ensure the security of your login session.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect platform functionality and your gaming experience at twcbet2.

The twcbet2 platform may contain links or integrations with third-party services such as game providers, payment processors, or social media platforms. twcbet2 is not responsible for the privacy practices or content of those third-party websites.

When you leave the twcbet2 platform and access third-party sites, twcbet2's Privacy Policy no longer applies. We encourage you to read and understand the privacy policy of every website you visit before providing any personal information to them.

Twcbet2 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or service improvements. Any changes will take effect as soon as the updated version is published on the official twcbet2 website.

For material changes — those that significantly affect your privacy rights — twcbet2 will provide reasonable notice via an in-platform display or email notification to the address registered with your account. The "Last Updated" date at the top of this document will always be updated to reflect the latest revision.

Your continued use of the twcbet2 platform after any changes are published means you accept and agree to the updated Privacy Policy. If you do not agree with the changes made, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how twcbet2 handles your personal data, we strongly encourage you to contact us directly.

The twcbet2 Data Protection Team can be reached via:

• Live Chat available 24 hours a day within the twcbet2 platform.
• Email: [email protected]
• Page Frequently Asked Questions (FAQ) for instant answers to common enquiries.